Terms of Service

Overview

Updated October 28, 2025

Welcome, and thank you for your interest in Haven and the Haven family of businesses (Haven, Inc. and its affiliated brands and subsidiaries, collectively, the “Haven Companies,” “us,” “our,” or “we”). By clicking a registration or new account submission button, or by otherwise using our websites, networks, mobile applications, or other services provided by the Haven Companies (collectively, the “Services”), or accessing any content provided by us through the Services, you agree to be bound by the following terms of use, as updated from time to time (the “Terms of Use”).

These Terms of Use apply to users accessing the Services from the United States, Kenya, and elsewhere in Africa and worldwide. Where local law grants you rights that cannot be waived by contract, those rights remain unaffected.

1. Haven Companies’ Role

The Haven Companies, and the Services, may assist you in performing various tasks in a residential or commercial property transaction, including searching for properties, connecting with real estate professionals, listing properties, and managing rental applications. However, unless explicitly specified by the terms of use for a particular Service (each, a “Product’s Terms”), THE SERVICES ARE NOT INTENDED TO PROVIDE YOU WITH ANY FINANCIAL, REAL ESTATE, LEGAL, TAX, OR RELATED ADVICE OF ANY KIND. You understand and agree that the Services may include advertisements. To help make advertisements relevant and useful to you, the Haven Companies may serve advertisements based on information we collect through the Services. See our Privacy Policy for more details.

A. Haven, Inc.

Haven, Inc. may hold real estate or related licenses in certain jurisdictions where we operate, including in the United States and Kenya (see Section 21). However, unless provided for in your Product’s Terms, Haven, Inc. assumes no responsibility for any result or consequence related directly or indirectly to any action or inaction that you or any consumer takes based on the Services or any other information available through or in connection with the Services.

Listing information, pricing, availability, and property descriptions may originate from third parties, including listing agents, landlords, developers, and data partners. We do not guarantee the accuracy, completeness, or timeliness of any listing or market data.

2. Haven Companies’ Brands and Businesses

We operate the Haven platform and related offerings, including property search and marketplace features for homes for sale, rentals, land, and new construction across Africa, with primary operations in Kenya and corporate offices in the United States. Any use of the Services is subject to these Terms of Use. Specific features may also be subject to additional Product’s Terms posted on the applicable website, application, or service.

A. Affiliated Business Relationship Notice

This notice is provided so you understand relationships among Haven service providers. Haven, Inc. and its subsidiaries and affiliated entities (collectively, “Haven Affiliates”) may refer you to one another or to third-party professionals, including real estate agents, property managers, home builders, photographers, mortgage or insurance providers, and settlement service providers. Because of these relationships, any referral of you by any of the Haven Companies or Haven Affiliates may provide the referred company, its direct or indirect parent, and our respective employees with a financial or other benefit. We will disclose material affiliate relationships where required by applicable law.

B. Financial and Professional Services

Except where Haven expressly offers a financial product under separate Product’s Terms, the Haven Companies do not provide or utilize information for loan-related underwriting decisions, and you acknowledge and agree not to use information obtained from the Services for credit or lending decisions unless you are a licensed professional authorized to do so. If you choose to engage with a third-party lender, insurer, or other financial services provider through the Services, you will be subject to that provider’s separate terms.

3. Eligibility; Accounts and Registration

You must be at least 18 years of age to use the Services. By agreeing to these Terms of Use, you represent and warrant that: (a) you are at least 18 years of age; (b) you have not previously been suspended or removed from the Services; and (c) your registration and your use of the Services complies with all applicable laws and regulations in your jurisdiction, including in Kenya, the United States, and any other country from which you access the Services.

To access some features of the Services, you may be required to register for an account and agree to a Product’s Terms, to the extent applicable to that service. When you register for an account you will be asked to provide information about yourself, such as email address, phone number, or other contact information. You agree that the information you provide is accurate and that you will keep it accurate and up-to-date at all times.

When you register, you will be asked to provide a password. You are solely responsible for maintaining the confidentiality of your account and password, and you are responsible for all actions taken via your account. You may not share your user account(s) with others. Unless you have entered into a commercial agreement with us permitting you to use the Services for transactions on behalf of another person, you may use the Services only for transactions on your own behalf, or as a licensed professional acting with proper authorization.

4. Use of the Services; Restrictions

A. Use of the Services

As long as you comply with these Terms of Use, we grant you a non-exclusive, limited, revocable, personal, non-transferable license to use the Services, and to download and use any App (as defined in Section 4(B) below) on your mobile device in object code form, for your personal use. If you are a real estate, property management, or mortgage professional acting in your professional capacity, you may additionally use the Services to provide information, to the extent permitted by applicable law, to your clients and to take actions on behalf of your clients (“Pro Use”). If you use the Services for a Pro Use, you represent and warrant that you have obtained all required authorizations and consents from your client.

Except as expressly stated herein, these Terms of Use do not provide you with a license to use, reproduce, distribute, display, or provide access to any portion of the Services on third-party websites or otherwise. The Services may include software for use in connection with the Services. The Services may not be used for transactions in commercial real estate unless expressly permitted by a Product’s Terms, which includes, without limitation, certain commercially zoned properties and short-term vacation rentals where prohibited by applicable Product’s Terms or local law.

B. Mobile Applications

To use any mobile application feature of the Services (each, an “App”), you must have a compatible mobile device. We do not warrant that any App will be compatible with your mobile device. You may use mobile data in connection with an App and may incur additional charges from your wireless provider. You agree that you are solely responsible for any applicable charges. We may update any App and may automatically electronically update the version of any App that you have installed on a mobile device. You consent to all automatic upgrades, and understand that these Terms of Use will apply to all updated versions of an App.

C. Use of Content

Subject to the restrictions set forth in these Terms of Use, you may copy information from the Services without the aid of any automated processes and only as necessary for your personal use or Pro Use to view, save, print, and/or email such information. Aggregate market or neighborhood data made available through the Services (“Aggregate Data”) may be used for non-personal uses, e.g., real estate market analysis, provided the Haven Companies are cited as a source wherever the Aggregate Data are displayed, including “Data Provided by Haven.” Such citation may not include any of our logos without our prior written approval or imply any relationship between you and the Haven Companies beyond that the Haven Companies are the source of the Aggregate Data. You are prohibited from displaying any other Haven Companies’ data without our prior written approval.

5. Prohibited Use

BY USING THE SERVICES, YOU AGREE NOT TO:

• reproduce, modify, distribute, display, or otherwise provide access to, create derivative works from, decompile, disassemble, or reverse engineer any portion of the Services, except as explicitly permitted by any Product’s Terms;
• provide, post, or authorize a link to any of the Services from a third-party website that is not a real estate-related website owned or operated by a real estate or lending professional or institution;
• remove or modify any copyright or other intellectual property notices that appear in the Services;
• use the Services in any way that is unlawful, or harms the Haven Companies, its service providers, suppliers, affiliates, or any other user;
• use the Services in any way to discriminate against any individual or class of individuals protected under applicable anti-discrimination laws in the United States, Kenya, or other jurisdictions, or which may have an unlawful discriminatory impact;
• post, display, communicate, or otherwise make accessible on or through the Services a seller’s or listing agent’s offer of buyer agent compensation where prohibited by applicable law or platform policy;
• distribute or post spam or other unsolicited messages, chain letters, pyramid schemes, or similar communications through the Services;
• impersonate another person, misrepresent your affiliation with another person or entity, or make any representation to any third party under false pretenses;
• reproduce, publicly display, or otherwise make accessible on or through any other website, application, or service any reviews, ratings, or profile information about real estate or related professionals, underlying images of or information about property listings, or other data or content available through the Services, except as explicitly permitted by us;
• upload invalid data, viruses, worms, or other harmful software agents to the Services;
• post, reproduce, publicly display, or otherwise make accessible any content which we, in our sole judgment, consider illegal, offensive, or objectionable, including content that harasses, discriminates, demeans, threatens, or disparages any individual or class of individuals;
• interfere with, or compromise the system integrity or security of the Services, or otherwise bypass any measures we may use to prevent or restrict access to the Services;
• conduct automated queries (including screen and database scraping, spiders, robots, crawlers, bypassing “captcha” or similar precautions, or any other automated activity with the purpose of obtaining information from the Services) on the Services;
• use any of the Haven Companies’ trademarks as part of your screen name or email address on the Services;
• use any of the Services to develop competitive products or services; or
• attempt to, or permit or encourage any third party to, do any of the above.

6. Fees

A. Generally

You may be required to pay fees to access certain features of the Services. Unless otherwise stated at the point of purchase, fees are quoted in U.S. dollars (USD) and are non-refundable. For Services used primarily in Kenya, we may also display or charge fees in Kenyan shillings (KES) or other local currency where supported. If we change the fees for all or part of any of the Services, we will provide you advance notice of those changes where required by law. If you do not accept the changes, we may discontinue providing the applicable part of the Services to you.

Our authorized third-party payment processors will charge the payment method you specified at the time of purchase. You authorize us to charge all fees as described in these Terms of Use for the Services you select to that payment method.

B. Subscriptions

The Services may include features that allow for automatically recurring payments for periodic charges (“Subscription Service”). If you decide to activate a Subscription Service, you authorize us to periodically charge all accrued sums on or before the payment due date until cancellation of either the recurring payments or your account. The subscription will continue unless and until you cancel your subscription, or we terminate it. You must cancel your Subscription Service before it renews in order to avoid billing of the next periodic subscription fee to your account.

7. User Materials

A. User Materials Definition; License Grant

Certain portions of the Services may allow users to upload or otherwise provide the Haven Companies images, photos, video, data, text, listings, and other content (“User Materials”). By uploading or otherwise providing User Materials to the Services, you grant us an irrevocable, perpetual, royalty-free worldwide license to: (i) use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, modify, prepare derivative works of or incorporate into other works, and translate your User Materials, in connection with the Services or in any other media; and (ii) sublicense these rights, to the maximum extent permitted by applicable law.

We will not pay you for your User Materials or to exercise any rights related to your User Materials set forth above. We may remove or modify your User Materials at any time. You are solely responsible for all User Materials made through your user account(s) on the Services. For all User Materials, you represent and warrant that you are the creator and owner of the User Materials, or have the necessary licenses, rights, consents, and permissions to authorize the Haven Companies and other users to access and use your User Materials as necessary to exercise the licenses granted by you under these Terms of Use.

B. User Materials Disclaimer

We are under no obligation to edit or control your User Materials or the User Materials of any other user and will not be in any way responsible or liable for any User Materials. We may, however, at any time and without prior notice, screen, remove, edit, or block any user content on the Services that in our sole judgment violates these Terms of Use or we find otherwise objectionable. You understand that when using the Services, you may be exposed to User Materials of other users and acknowledge that User Materials may be inaccurate, offensive, indecent, or objectionable. We expressly disclaim any and all liability in connection with User Materials.

8. Third-Party / Linked Services / Sent Information

A. Generally

The Services include links to third-party products, services, and websites, as well as materials provided by third parties, and may include functionality that allows for the distribution of your User Materials or your personal information (collectively, your “User Information”) to third parties not under our control (each, a “Third-Party Provider”). Third-Party Providers are solely responsible for their services. You are responsible for your use and submission of User Information to any third party, and your dealings or business conducted with any third party arising in connection with the Services are solely between you and such third party.

Your use of third-party sites, services, or products may be subject to associated third-party terms of use and privacy policies, which you are solely responsible for complying with. We do not endorse, and take no responsibility for such products, services, websites, and materials, or a Third-Party Provider’s use of your User Information.

B. Certain Third-Party Services

(i) Referrals and Lead Sales. As part of the Services, you may be connected with a real estate professional, property manager, builder, photographer, or other service provider. You authorize us to make such referral or lead sale and acknowledge that we may receive valuable consideration for facilitating such connection.

(ii) Non-Affiliated Financial Products. If you choose to contact a non-affiliated bank, mortgage lender, financial institution, or other financial professional through the Services, you authorize the Haven Companies to provide the information you submit to the Third-Party Provider. Your submission of information and any request for quotes through the Services is not an application for credit unless you enter into a separate application with that provider. The Haven Companies do not make credit decisions on behalf of Third-Party Providers.

(iii) Rental Products. If you choose to submit information for a rental application, background check, or credit check, you authorize us and our designated providers to process that information as described in our Privacy Policy and any applicable Product’s Terms. We do not guarantee acceptance by any landlord and require landlords using the Services to comply with applicable fair housing and tenancy laws in their jurisdiction, including in Kenya and the United States.

C. Additional Terms for Third-Party Services

Certain aspects of the Services include third-party tools that are subject to additional third-party terms, including, but not limited to:

• Mapping services. Property maps and location features may use third-party mapping providers. Your use of those features is subject to the applicable provider’s terms of use and privacy policy.
• Stripe. Some of the Services allow you to use Stripe Connect to make payments to other users. Your use of Stripe is subject to the Stripe Connected Account Agreement and applicable Stripe terms.
• Background and verification services. Rental or professional verification features may use third-party screening partners. Your use of those features is subject to the applicable provider’s terms and privacy policy.

9. Intellectual Property

The Services are owned and operated by the Haven Companies. The user interfaces, design, information, data, code, products, software, graphics, and all other elements of the Services (the “Haven Companies’ Materials”) that we provide are protected by intellectual property and other laws and are the property of the Haven Companies or the Haven Companies’ third-party licensors. Except as expressly allowed by these Terms of Use, you may not make use of the Haven Companies’ Materials, and the Haven Companies reserve all rights to the Haven Companies’ Materials and Services not granted expressly in these Terms of Use.

Certain listing content, geographic data, and third-party materials displayed through the Services may be owned by third parties, including listing brokers, multiple listing services, government agencies, and data vendors. Any use of listing images and descriptions is subject to the copyright owner’s permission and the requirements of applicable law.

10. Feedback

If you choose to provide input and suggestions regarding the Services, including related to any of the Haven Companies’ Materials (“Feedback”), then you hereby grant us an unrestricted, perpetual, irrevocable, non-exclusive, fully paid, royalty-free right to use the Feedback in any manner and for any purpose, including to improve the Services or create other products and services.

11. DMCA; Copyright Infringement Notices & Counter-Notices

We respect the intellectual property rights of others and ask that everyone using the Services do the same. Anyone who believes that their work has been reproduced on the Services in a way that constitutes copyright infringement may notify our copyright agent in accordance with Title 17, United States Code, Section 512(c)(3) and must provide the following information:

1. A physical or electronic signature of the person authorized to act for the owner of the allegedly infringed right.
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works.
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material (e.g., full URL(s)).
4. Your contact information reasonably sufficient for us to reach you, such as a name, address, telephone number, and/or email address.
5. A statement that information in the notice is accurate, that you have a good faith belief that the identified use of the material is not authorized by the copyright owner, its agent, or the law, and, under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

Notices of copyright infringement claims can be sent to:

Email: legal@haven.com

Mail:
Haven, Inc.
Attn: Legal Department – Copyright Agent
123 Main St
San Francisco, CA
United States

We may begin investigating based on email submissions. We will only process notices that satisfy § 512(c)(3) of the U.S. Copyright Act where applicable.

A. Counter-Notification

If your content was removed or disabled as a result of a notice and you believe the content is not infringing or that you have authorization, you may send a counter-notification pursuant to 17 U.S.C. § 512(g)(3) to the Designated Agent above. Your counter-notification must include the information required by applicable law.

B. Repeat Infringer Policy

In appropriate circumstances, we terminate accounts of repeat infringers. We also accommodate and do not interfere with standard technical measures that copyright owners use to identify or protect copyrighted works under § 512(i), where applicable.

12. Deactivation / Deletion / Changes to Agreement

Except as stated in any Product’s Terms, you may deactivate your account at any time through your account settings. If you deactivate or delete your account, you remain obligated to pay all outstanding fees, if any, incurred prior to termination relating to your use of the Services. If you violate any provision of these Terms of Use, your permission from the Haven Companies to use the Services will terminate automatically.

We may alter, suspend, or discontinue the Services or any portion of the Services without notice. We reserve the right to change these Terms of Use at any time in our sole discretion on a going-forward basis, and we will make commercially reasonable efforts to notify you of any material changes. Your continued use of the Services after any updates are effective will represent your agreement to the revised version of the Terms of Use.

13. Privacy Notice / Other Terms

A. Privacy Notice

The Haven Companies will collect, use, store, and disclose personal information in accordance with our Privacy Policy, which is incorporated into, and made a part of, these Terms of Use. For users in Kenya, we process personal data in accordance with the Kenya Data Protection Act, 2019, where applicable.

B. Other Terms

Your use of the Services is subject to all additional guidelines, rules, Product Terms, and agreements applicable to the Services or certain features of the Services that we may post on, or link to, from the Services. All such terms are incorporated into, and made a part of, these Terms of Use.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Haven Companies, our affiliates, and our respective directors, officers, employees, and agents from any and all claims and demands made by any third party due to or arising out of: (a) your access to or use of the Services; (b) your breach of these Terms of Use; (c) your violation of any law or the rights of a third party; (d) any dispute or issue between you and any third party; (e) any User Materials you upload to, or otherwise make available through, the Services; (f) your willful misconduct; and (g) any other party’s access to or use of the Services using your account and password.

15. No Warranties

THE HAVEN COMPANIES PROVIDE THE SERVICES “AS IS,” “WITH ALL FAULTS,” AND “AS AVAILABLE,” AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE HAVEN COMPANIES AND OUR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE ACCESS.

Property listings, valuations, estimates, and market data may be incomplete or outdated. You should independently verify all information before making property decisions. Some jurisdictions may prohibit a disclaimer of warranties and you may have other rights that vary from jurisdiction to jurisdiction.

16. Limitation of Liability / Exclusive Remedy

IN NO EVENT WILL THE HAVEN COMPANIES OR ANY OF OUR AFFILIATES BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM THESE TERMS OF USE OR YOUR USE OR ACCESS, OR INABILITY TO USE OR ACCESS, THE SERVICES OR ANY MATERIALS ON THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE HAVEN COMPANIES AND ANY OF OUR AFFILIATES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, ANY PORTION OF THE SERVICES OR OTHERWISE UNDER THESE TERMS OF USE IS LIMITED TO THE GREATER OF: (1) THE AMOUNT YOU HAVE PAID TO THE HAVEN COMPANIES FOR THE SERVICES IN THE 12 MONTHS PRIOR TO THE EVENTS OR CIRCUMSTANCES GIVING RISE TO THE CLAIMS; OR (2) USD $100 (or the equivalent in local currency).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential damages. Accordingly, the above limitations may not apply to you.

17. Choice of Law; Disputes

These Terms of Use are governed by the laws of the State of California, United States, without giving effect to its conflict of laws provisions, except that mandatory consumer protection laws in your country of residence (including Kenya) may apply to the extent they cannot be waived.

You agree that disputes arising from or relating to the Services or these Terms of Use that are subject to the jurisdiction of courts in the United States shall be brought in the state or federal courts located in San Francisco County, California, and you consent to personal jurisdiction in those courts. For users in Kenya, nothing in this section limits your right to bring claims before competent courts or administrative bodies in Kenya where mandatory law so provides.

The Haven Companies operate the Services from the United States and Kenya. We make no representation that the Services are appropriate or available for use in every location.

18. General

You agree not to export from anywhere any part of the Services provided to you, or any direct product thereof, except in compliance with applicable export laws, rules, and regulations. If any part of these Terms of Use is determined to be invalid or unenforceable, then the invalid or unenforceable provision will be replaced with a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Use will continue in effect.

We may assign this Agreement, in whole or in part, at any time with or without notice to you. You may not assign these Terms of Use, or assign, transfer, or sublicense your rights, if any, in the Services. Except as expressly stated herein, these Terms of Use constitute the entire agreement between you and the Haven Companies with respect to the Services.

The following sections of these Terms of Use shall survive any termination: 3, 5–8, 10–12, and 14–22.

19. Consent to Communications

By using the Services, you consent to receiving certain electronic communications from us as further described in the Privacy Policy. You agree that any notices, agreements, disclosures, surveys, or other communications that we send to you electronically will satisfy any legal communication requirements, including that those communications be in writing.

The Services may provide web forms, links, or contact information, including phone numbers, that can connect you with the Haven Companies or third parties, such as real estate agents and Third-Party Providers. Communications through these methods may be routed through a third-party service (“Communications Service”). Calls may be recorded or monitored for quality assurance, training, or customer service purposes where permitted by law. By electing to continue a call where recording is announced, you consent to such recording and monitoring.

20. Notice to California Residents

If you are a California resident, under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the Service or to receive further information regarding use of the Service.

21. Contact Information and License Disclosures

The Services are offered by Haven, Inc. and its affiliates.

United States (corporate headquarters):
123 Main St
San Francisco, CA
United States

Kenya (regional operations):
Nairobi, Kenya

Email: hello@haven.com
Legal / copyright inquiries: legal@haven.com

Haven, Inc. may hold real estate brokerage, property management, or related licenses in jurisdictions where required to offer certain Services. License details, where applicable, are available upon request or on applicable Product pages.

22. Notice to Apple Users

If you are using our mobile applications on an iOS device, the terms of this Section 22 apply. You acknowledge that these Terms of Use are between you and the Haven Companies only, not with Apple, and Apple is not responsible for the Services or related materials. Apple has no obligation to furnish any maintenance or support services with respect to the Services. Apple is not responsible for addressing any claim by you or any third party relating to the Services or your possession or use of the Services.

Apple and Apple’s subsidiaries are third-party beneficiaries of Section 22 of these Terms of Use, and upon your acceptance of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce this Section 22 of these Terms of Use against you.

23. Listing Data Terms

Certain property listings displayed through the Services are supplied by third parties, including brokers, landlords, developers, and data partners. You agree that:

• listing information will be used solely for your personal, non-commercial property search purposes unless you are a licensed professional authorized to use it otherwise;
• you will not copy, redistribute, or retransmit listing information except as necessary to consider the purchase, sale, or lease of an individual property;
• you acknowledge that third-party listing providers may retain proprietary rights in their listing data; and
• additional requirements and disclaimers specific to listing sources may apply and will be presented where required.

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Why Use Haven?

Haven is a property platform where you can search homes and apartments for sale or rent, explore land and new construction, connect with agents and property professionals, and manage your property journey across Kenya, the broader African market, and beyond. Get started by browsing listings in top cities or creating an account to save searches and manage your activity on Haven.